GlobalFone - New website launched!

Posted on May 5, 2009

As an authorised distributor of GlobalFone, Direct Telecom is delighted to continue offering the GlobalFone service to all the mobile phone owners who need to make low cost calls from their mobiles.

It’s simply cheap, quick and easy to use- Just what what our clients want.

We have been informed that GlobalFone has now launched a new website that also contains price comparison information: www.globalfone.es
You will be able to see now more clearly than ever just how much money can be saved by using GlobalFone as a complimentary service together with your ordinary mobile phone.

GlobalFone is particularly cost effective if used in conjunction with Movistar, Vodafone, Orange & BTMobile.
Get your account now. It is free, it is prepaid, instant and saves you money!

From May 1st, the revamped EU ADSL service will offer free calls to more countries than ever, both in Europe and beyond!

Posted on April 9, 2009

This Spring we have been in busy bee mode at Direct Telecom, as we get ready to launch our revamped and expanded EU ADSL package that will offer you free VOIP calls to an even wider range of countries.

As many of you already know, the current EU ADSL service includes:

* Free local/national calls to Spain
* 300 minutes a month of free calls to the UK and several other European countries
* ADSL with up to 3mb/300kbps download/upload speed
* Full technical support in English.

Now this is the good news: from the 1st May 2009, we are adding three new optional VOIP modules that give you 300 minutes a month worth of free calls to landlines in Asia (China, Hong Kong, Singapore & Thailand), Australia & New Zealand, and USA & Canada respectively. What’s more, we are giving the EU module a new lease of life, adding more free call countries to make a total of 16 countries in Europe alone. The new list of European countries will be Austria, Cyprus, Denmark, France, Germany, Greece, Hungary, Ireland, Italy, Luxemburg, Netherlands, Norway, Poland, Portugal, Sweden and U.K.

This means that from May onwards, you can customise your EU ADSL package by choosing any of these new VOIP call modules as your default module, instead of the EU module. Alternatively, you can add one or more extra VOIP modules to your current plan for just 5€ per module per month, which gives you an extra 300 minutes of talk time for each module you add.

With Direct Telecom’s EU ADSL service, you are not just cutting your ADSL and telephone costs - you enjoy many other advantages too!

First of all, you get peace of mind that you are using a reliable ADSL and telephone service, fully backed by a friendly English-speaking technical support team. Then there’s the ability to make free or very low-cost VOIP calls from your normal phone, even when your computer is off. And did you know that with this technology, you can even make up to three simultaneous phone calls over the same line!

You just can’t go wrong with Direct Telecom! So get ready to enjoy the new, expanded EU ADSL service. The first of May is just round the corner!

VoIP

Posted on March 24, 2009

How to enjoy massive savings when you call abroad from your Spanish mobile

Posted on March 6, 2009

Did you know that you can make overseas calls from your mobile for just a few cents more than a local call, and in many cases for actually less than dialing a local number? That’s right! Read on.

With the current economic crisis and everyone in full cost-cutting mode, we thought we should remind you of the highly popular GlobalFone service that allows you to call the UK, Europe and anywhere in the world from your mobile for as little as 3.3 cents per minute plus your normal local call charge.

The way it works is you call the GlobalFone exchange number (which is a standard landline) and then simply dial in the international number that you want to call at our ultra-low rates, saving up to 85% on your overseas calls!

Now you’ve probably spotted this already, but in case you haven’t, here’s a trick to save even more money depending on your current mobile operator: simply assign the GlobalFone number as a ‘preferred’ or ‘friend’ number with your operator so you only pay a couple of cents a minute to call our exchange, or take advantage of the pay for 1 minute, talk 60 plans out there. Either way, you’ll actually be calling overseas from your mobile for less than a standard local call! What’s more, if you need to make more than one overseas call, you can save on your local operator’s connection fees by not hanging up, and instead just dialing ## and the new number.

It’s easy to see why the GlobalFone service is an enormous success!

Best of all, you do not need to change your mobile operator or your mobile number to use GlobalFone. And on the other hand, you can still use this service should you ever decide to switch operators. An added advantage for people calling the UK is that you can use GlobalFone to call 0844 and 0875 special rate Non-Geographic Numbers (routinely used by banks, insurance firms and other companies) that you can’t normally call from your Spanish mobile.

Whether you need to be constantly in touch with friends, family or business contacts abroad, or if you are one of the increasing number of people who simply don’t have a landline, GlobalFone will drastically cut your overseas call costs. Can you afford to pass up on these massive savings?

Visit www.globalfone.es to instantly activate your GlobalFone account and top up your credit so you can start making low-cost overseas calls right away. If you have any questions, just call GlobalFone customer service on 902 544 144, and we’ll be happy to help you out and get you going.

What happened to calling ‘’home’’?

Posted on February 11, 2009

What happened to calling ‘’home’’?

Think about it, when was the last time you said ‘’I am just going to call John’s house’’? A long time ago for sure, why? Because we always call the person now, we call their personal mobile. We know it is more expensive to call a mobile so why do it? The answer is speed and convenience. In a world where seconds count, especially in a business setting, it is far easier to call someone’s mobile and get straight through to the person in question. By calling their landline we risk missing them all together and then having to call their mobile phone anyway. We also call far more from our mobiles, again for convenience and speed meaning a far more productive day. It has made us available 24/7 and thus a more useful work force. Many people owe their lives to the humble mobile phone having been able to call directly from the scene of an accident. Sadly, some of these accidents are caused by people foolishly using mobiles whilst behind the wheel of the car. Having said that, the benefits far outweigh the pitfalls. In fact, the world would not be as we know it today without the mobile phone.

Mobiles were once huge items that weighed literally kilos, then came the ‘’mobile revolution’’ and the best mobiles were deemed as the smallest ones on the market. This again has changed and we now look for the most services and accessories included with the product, cameras, MP3, i-phones and the rest. What people seldom do is look at the rates they will be charged by the supplier as they are too dazzled by the shiny new toy in their hands. Little do they realize that a simple call to a UK landline could cost them up to 0.50€/min with some providers and this is not including tax or the heavy international call connection fee.

Thankfully, there are alternatives to paying such costly fees. At one time the only option was the calling card which, when no other alternatives were available, was fine. The problem is that many calling cards bill in per minute and some even per two minute blocks and there is no where to complain to should the caller experience poor line quality. Now there is a system on the market that works on a similar pre-paid principal but offers per second billing and call quality assurance.

This system is globalfone.es (www.globalfone.es) The user can easily put credit on their secure online account and use it straight away, calling the UK for just 3.3 cents per minute, all that needs to be added are the indirect mobile carrier charges but even so savings are over 70%! This product is being marketed by one of Spain’s leading low cost calls providers, Direct Telecom who for many years have offered low cost calling and ADSL services at Spain’s most competitive prices. As a special offer they are offering a 1 hour free trail of the service to new customers, to make the most of this simply call 902 107 111 and have your account set up today!

Have you been ”Slammed”?

Posted on February 3, 2009

Right now you are probably asking ‘’what on earth is slamming?’’, sounds unpleasant doesn’t it? Well, you are not wrong.

‘’Slamming’’ is the term used both in the UK and here in Spain to describe an un-authorized takeover of a clients ADSL/internet connection or phone line by another company. In some cases this is an intentional action, usually involving false or misleading sales tactics. In other cases it is an administrative error, unfortunately mistakes do happen. In any event, it is the client who ends up with a service they did not order, in some cases paying higher fees for a poorer service.

The affected party usually discovers that the switch has been made in one of the following ways:

• The affected party loses their connection with current provider. When the provider is called the affected party is informed that they are no longer a client of that company.

• The original operator contacts the client with a counter offer in a bid to retain the clients business. Obviously, the original provider assumes that the change was done in a legitimate manner with full consent from the line holder.

• The client is suddenly billed by an unknown company that they did not intentionally sign with.

• In most cases the affected party recalls having recently received an offer either by phone or Email.

The Ministry of Industry, Tourism and Commerce (Ministerio de Industria, Turismo y Comercio, Gobierno de España) offers the following advice to avoid being a victim of slamming:

• Should you receive information via Email, be sure to read all the information carefully before replying with your acceptance of the offer. Make sure that rates and terms and conditions are fully understood.

• Check your statements thoroughly. If an unknown operators name appears call you provider immediately requesting information.

• Should you wish to decline an offer, make this clear. Say NO. On occasions, simply by accepting the information alone is considered conformity by the new provider.

• If you do not wish to contract the service, do not give any personal details should they be requested, especially bank account details. Again, giving this information can, in some cases, be taken as acceptance of the new service.

• There have been cases of someone calling claiming to be from the clients current provider, thus coning the ‘’client’’ into accepting a new ‘’service’’. A simple ‘’yes’’ recorded from you may be enough for them to claim you requested the change over. If in doubt, call your provider to see if they are currently calling existing clients and that the call you received was legitimate.

It may all seem like common sense when read on here but regrettably new cases appear each passing day. Since the liberation of the telecommunications market there has been a plethora of new companies on the market offering a variety of services. Sadly some of these companies resort to less than reputable tactics to gain new clients.

Direct Telecom believes in an honest and transparent approach to business. Rates are clear and concise, monthly statements are available by post, Email and also online 24/7 when by using unique client username and passwords offered to each client. Should you have any doubts about the legitimacy of a call, please do not hesitate to contact our multilingual customer service staff who will be more than happy to attend to you.

How to use your Internet connection to save money

Posted on December 3, 2008

Times are tough, and the number one thing on everyone’s minds right now is how to save money and cope with the economic downturn. And as you may already know, there’s nothing like the Internet when it comes to finding the best deal, or even getting things for free. So here are a few tips on how to use your Internet connection to make the most of your money.

Keep in touch with friends and loved without spending a cent

Once upon a time it was just e-mail. Today there are so many ways you can use the Internet to keep in touch with far-off family and friends for free. From applications like MSN Live Messenger that allow you to chat, to social networking sites such as FaceBook, where you can keep track of what all your friends are up to and share photos, video and more, you’re simply spoilt for choice!

Buy online, or simply shop around for the best deal

There’s nothing like a good bargain to keep the economic woes in check. And whether you’re shopping online, or just comparing prices across shops, the Internet brings thousands of different products and sellers to your very fingertips, so that you can find the best deals on anything you need.
When you buy online, you save even more because online shops do not have as many overheads (rent, salaries etc.) as your regular high street establishment, and the savings are typically passed on to you, the consumer.

Snap up the hottest low-cost travel offers

Thanks to the Internet, you might be able to afford that much-needed holiday after all! The low-cost plane ticket websites are buzzing with all sorts of special offers and deals that will make your high street travel agent blush. And you can even search for the best hotel prices and complete your booking from the comfort of your computer.

Use online banking and save on those pesky commissions

The banks too are feeling the pinch, and one way that they will try to compensate and make more money is by increasing their transaction commissions. However, many banks charge lower, or even zero, commission on transactions done through online banking, so that’s another way to save some money with your Internet connection (not to mention time in the queue).

Ditch your newspaper and read the news for free online

Have you ever thought that buying a daily newspaper turns out more expensive than your Direct Telecom ADSL subscription? On the Internet, you can find more news than you could ever read, from a wide variety of sources, in any language you like, for absolutely free. And the best thing is that online news sites are constantly updated as events unfold. So grab your cup of tea, coffee or whatever and head over to your computer for the latest news and save!

There was a time when having an Internet connection was somewhat of a luxury – something for geeks and techies to while away the time with. Not anymore. Today the Internet has become as much of a necessity as the telephone, and a great way to save money too!

Latest Mobile deals for Businesses with more than 10 lines!

Posted on November 25, 2008

IS YOUR BUSINESS FEELING THE PINCH FROM THE RECESSION?  MAKE SURE YOUR MOBILE RUNNING COSTS DON’T TAKE YOU UNDER…

 

In the current climate it is becoming increasingly important for businesses to cut costs wherever possible.  With this in mind BT Mobile has launched a new service for business users “BT 10 Empresas”. 

 

The new service works on the same principle as the existing BT 10 service.  Unlike certain other operators who woo you with a low tariff, only to find that when you read the small print you will only get this “special” rate if you are calling at a specific time of the day within your providers own network, the BT 10 service removes the risk of a call costing you a fortune if you are dialling a different network or at peak time with flat rate across the board national calls 24/7.

 

So what are the advantages of BT 10 Empresas over the standard service?

 

	BT 10		BT 10 Empresas
National Calls	Connection €	Per minute €	Connection €	Per minute €
Closed User Group	0.00	0.00	0.00	0.00
National Landline	0.15	0.10	0.09	0.09
National Mobile	0.15	0.10	0.09	0.09
Monthly costs	Plan	Consumption	Plan	Consumption
Closed user group	€10	€10	€10	€6 or €3 if inactive

 

In addition to these great rates the BT10 Empresas service offers users a 10% discount on all landline and mobile international calls, giving a competitive 0.405 € per minute to most of Europe.

 

The service also works particularly well with Globalfone, one of Direct Telecom’s other services, designed to give low cost international calls from your mobile.  The access number for this service is a normal national number and will therefore cost 0.09 € per minute 24 hours a day, 7 days a week.  Add this to the incredible rate of 0.033 € per minute to call a UK landline and your total cost per minute for an international call to a UK mobile will be just 0.123 € per minute.  The connection fee is also greatly reduced at 0.09 € per call as the connection is to a national number rather than an international one.

 

Another great feature of the service is the ability to set up a virtual private network, a free service allowing you to choose the internal telephone number of each line within the group.

 

In order to keep a certain level of control over the consumption, certain call restrictions can be placed on one or several of the individual lines within the group allowing you to choose the call services available to each member of staff.

 

All in all, the new BT 10 Empresas service has been carefully designed, with particular consideration to the actual needs of real businesses, with the ultimate goal of saving them money.

¿Quién esta detrás de Direct Telecom? : BT España

Posted on November 21, 2008

Direct Telecom trabaja con BT España desde el año 2003.
“Sin duda, es una de las mejores decisiones que hemos podido tomar. La relacion entre Direct Telecom - BT España nos ha permitido crear productos y ofrecer servicios exitosos hasta el momento” según Mike Broeckaert (Director Comercial).

 

¿Quién es BT España? (siguiente documento facilidado por BT España)

 

BT España

BT cuenta en España con una trayectoria de quince años de intensa actividad y compromiso con sus clientes, avalada por la innovación tecnológica y el constante lanzamiento de nuevos servicios y la apertura de nuevos mercados.

BT en España tiene 100% de su capital perteneciente a BT plc. España es el 2º mercado europeo más importante para BT plc. Esto se ha confirmado a través de inversiones, recursos, soporte técnico, constante innovación y desarrollo de servicios en el mercado español. BT en España se apoya en el conocimiento de la realidad del mercado local para prestar servicios avanzados de comunicaciones para este mercado. Los profesionales que forman BT en España entienden el contexto social y empresarial.

La compañía ofrece servicios en toda España y tiene delegaciones comerciales en Madrid, Barcelona, Valencia, Sevilla, Málaga, Bilbao, La Coruña y Canarias, y está aumentando su capital humano considerablemente. En la actualidad ofrece empleo directo a 720 personas, e indirecto a más de 1000.

En 1993, BT fue pionera en obtener la licencia para ofrecer en España servicios de transmisión de datos. También fue la primera compañía en ofrecer en España servicios sobre Frame Relay; y en obtener, en febrero de 1996, el certificado internacional de calidad ISO 9001 para todas sus áreas de negocio.

Al día de hoy, la infraestructura de BT en España está formada por una red nacional multiservicio con más de 50 nodos y más de 11.000 puertos de clientes con acceso directo, que presta servicios de voz corporativa, transmisión de datos y multimedia.

 

Durante los próximos 10 años, BT sumará 900 millones de euros a los más de 900 millones ya invertidos en España.

IP es uno de los pilares en la estrategia de BT: la compañía tiene cableadas 11.500 kilómetros de fibra óptica, sobre la que se ha instalado una red troncal basada en la tecnología IP, por toda España. Esta red es nuestra aportación a la mayor red paneuropea de comunicaciones multimedia con más de 45.000 Km de fibra óptica que conectará a las empresas y usuarios de más de 200 ciudades del continente.

BT es una Operadora Integral: La red propia de fibra óptica permite la integración de voz, datos e imágenes, y nos permite ofrecer innovadores servicios de multimedia.

En el ámbito internacional, BT es uno de los mayores y mejor gestionados operadores mundiales. Opera en más de 45 países y ofrece empleo a 130.000 personas en todo el mundo.

El 3 de Diciembre de 1998, BT obtuvo de la Comisión del Mercado de las Telecomunicaciones (CMT) la licencia tipo B1 (telefonía fija), que complementa su actual oferta de servicios avanzados de comunicaciones a empresas y le permitirá convertirse en la Operadora Integral de Comunicaciones –con infraestructura y redes propias– para toda la sociedad española.

 

Certificados de Calidad

 ISO 9001

La calidad de los servicios prestados por BT está avalada por el registro de calidad ISO 9001 obtenido en Febrero de 1.996, ya que fuimos el primer operador de comunicaciones que lo ha obtenido en España para todas sus áreas. Pero, sobre todo, está avalada por sus casi 70.000 clientes (1.200 clientes correspondientes a BT y 68.000 clientes de nuestra subsidiaria Arrakis) que han depositado su confianza en nosotros. El objetivo de BT en España es ser el primer operador en calidad y el primero en multimedia.

BT es una sólida base para sus comunicaciones, con la tecnología más avanzada, la más alta calidad y el mejor equipo de especialistas en comunicación. Un líder que sabe responder con un servicio de atención al cliente realmente innovador. Una visión clara de futuro, con productos revolucionarios y muy ventajosos.

BT España establece objetivos de calidad internos en todos los servicios ofrecidos a sus clientes, tanto en los servicios de red como en los servicios de atención al cliente, en la resolución de averías, en la operación y mantenimiento de la red, en la entrega del servicio y en la innovación y lanzamiento de nuevos servicios.

 

ISO 14001

BT España, de acuerdo con su política de protección del medioambiente, ha obtenido en Enero de 2004 el Certificado de Gestión Medioambiental, para las actividades de venta y suministro de servicios y soluciones de telecomunicaciones, tanto en el diseño como en la instalación, asistencia al cliente y operaciones de red.

Como muestra del compromiso de BT con el medio ambiente, la compañía se encuentra actualmente en trámites para adherirse al Reglamento comunitario 761/2001 (conocido por sus siglas, EMAS) con el registro en la Comunidad de Madrid de su declaración medioambiental.

 

Happy New Year from Telefónica – NOT!

Posted on November 20, 2008

If you’ve been fortunate enough to receive your Telefónica bill this month, you may have noticed a surreptitiously inserted page outlining their new rates for 2009, and it’s pretty grim reading.

Firstly, call connection fees will rise as follows:

 

 

And as if that wasn’t infuriating enough, rates to every international destination will also rise. Here are a few examples of Telefónica’s 2008 and 2009 rates, as compared to Direct Telecom’s rates. Based on a 1 minute call (where Telefónica charge a 0.15€ connection fee), you can also see your percentage saving by using Direct Telecom.

 

Destination	2008	2009	Direct Telecom	You save:
UK and Europe – land lines	0.12€	0.12552€	0.033€	88%
UK mobiles	0.35€	0.3661€	0.23€	55%
USA	0.12€	0.12552€	0.039€	86%
Canada	0.20€	0.2092€	0.039€	89%
Eastern Europe	0.25€	0.2615€	0.06€	85%
Australia	0.55€	0.5753€	0.039	94.6%
China	0.55€	0.5753€	0.041€	94.3%
Saudi Arabia	0.65€	0.6799€	0.22€	73%

 

Don’t forget that if you contract Direct Telecom’s EU ADSL, you’ll also see even more savings, because we include your local and national land line calls, AND the first 300 minutes to many European land line destinations!

 

So, what are you waiting for? Call us on 902 107 111 to start saving for Christmas!

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